Privacy Policy | Misfuelled Car Fix

1. Who We Are

Misfuelled Car Fix is the "Data Controller" for the personal information collected through this website and during the provision of our roadside fuel drain services.

• Registered Name: Misfuelled Car Fixer Group Ltd

• Company Number: 15998446

• Website: https://www.misfuelledcarfix.co.uk

• Email: info@misfuelledcarfix.co.uk

• Phone: 0800 999 1182

• Business Address: Misfuelled Car Fixer Group Ltd, The McLaren Building, 46 The Priory Queensway, Birmingham B4 7LR

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2. The Data We Collect

To provide a fast, efficient emergency misfuel response, we must collect certain information. This includes:

• Identity & Contact Data: Your name, phone number, and email address provided when you call our helpline or submit a contact form.

• Vehicle & Location Data: Your exact breakdown location (to dispatch a technician), vehicle make, model, registration number, and fuel type (e.g., petrol in a diesel car).

• Technical & Usage Data: Your IP address, browser type, and details about how you interact with our website, collected automatically via cookies.

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3. How and Why We Use Your Data

Under the UK GDPR, we only process your data when we have a legitimate legal basis. Here is how and why we use your information:

• To dispatch a fuel drain technician: We use your Identity, Contact, Location, and Vehicle data. (Lawful Basis: Performance of a contract to provide the emergency roadside service you requested).

• To process your service payment: We use your Financial and Transaction details. (Lawful Basis: Performance of a contract and Legitimate Interests).

• To answer online enquiries: We use your Identity and Contact data. (Lawful Basis: Legitimate Interests to respond to your quote requests).

• To optimize our website performance: We use your Technical and Usage data. (Lawful Basis: Consent via our cookie banner).

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4. How Long We Keep Your Data

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for. This includes satisfying legal, accounting, or reporting requirements. For example, UK tax law requires us to keep basic information about our customers (including Contact, Identity, and Financial Data) for 6 years after they cease being customers.

Emergency live location data is permanently deleted or anonymized once your fuel tank is drained and the job is completed.

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5. Sharing Your Data

We do not sell your personal data. We only share your information with trusted third parties essential to running our breakdown service, including:

• Our mobile fuel drain technicians or subcontracted emergency engineers dispatched to your vehicle.

• Secure payment processors to handle debit/credit card transactions.

• Web hosting and IT support providers.

All third parties are legally bound to respect the security of your personal data and treat it in accordance with UK data protection laws.

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6. Your Legal Rights

Under UK data protection laws, you have specific rights regarding your personal data, including the right to:

• Access a copy of the personal data we hold about you.

• Correct any inaccurate or incomplete records.

• Erase your data (the "right to be forgotten"), subject to our legal record-keeping obligations.

• Object to or restrict the processing of your data.

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If you wish to exercise any of these rights, please email us at info@misfuelledcarfix.co.uk

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You also have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the opportunity to resolve your concerns directly before you approach the ICO.

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7. Cookies and Site Tracking

Our website uses cookies to distinguish you from other users and analyze web traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may not function correctly.

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8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect operational changes or new legal regulations. Any updates will be published immediately on this page.